FAQ
SPECIAL OFFERS
BARSTE DESIGN embodies the mastery of modern craftship and exclusive design. Our hand-made pieces are created with top quality materials, passion and love. Each time we offer you a beautiful story.

We are always happy to customize our pieces for you in order to please even the most demanding projects. We are constantly launching new collections to fulfill your desires.

Also, we provide an exceptional discount when ordering more than three pieces in a single order. Please contact our Customer Service at CS@BARSTE.COM.
We offer 10% off of your next order, if you post a picture with one of our pieces on Instagram using the following tags.

For the ALICE COLLECTION:
#barstedesign #alicecollection #aliceinwonderland

When applying for an additional discount, please send us a link to your post to CS@BARSTE.COM and get an individual code for your next order.
You can become a VIP client by subscribing to our newsletter and receive exclusive offers. BARSTE DESIGN guarantees to keep private all your personal information. Also, we can easily take you off of our mailing list, if you ask to unsubscribe.
Yes, of course, gift cards are available. Please contact our Customer Service at CS@BARSTE.COM.
Yes, BARSTE DESIGN offers extraordinary discounts with good profit margins for professionals and showrooms. For more specific information please contact our Customer Service at CS@BARSTE.COM.
PAYMENT
You can pay with credit cards, PayPal or by making a bank transfer.
You can pay in euros or American dollars.
Regular pro-forma orders will require a 40% deposit with the initial order. Customized pro-forma orders will require 60% deposit. All pieces are the property of BARSTE DESIGN until full payment is received. Thus, we reserve the right to defer the dispatch date until the balance of the order is received.
PRODUCTION & DELIVERY
Please fill out the Contact Form or send an email to Customer Service at CS@BARSTE.COM.
Of course! BARSTE DESIGN makes it a real „haut couture” order, fitted to your very special desires. Please contact our Customer Service at CS@BARSTE.COM.
Once you place your order, we will send you a Pro-forma invoice stating all the details regarding your order and how to proceed. Once you make the initial payment we will start the production and inform you about the estimated time of your order’s completion. About one week before shipping your order, we will contact you to finish the payment. As soon as the pieces are shipped we will provide you all the contact details of the transportation company.
Production time is between 4 to 12 weeks. It depends on quantity and the level of your orders’ customization. Delivery time is not included.
We don’t keep an extensive stock of items as they are produced upon request. If there is an exceptional situation and if you need the finished product quicker, please contact our Customer Service at CS@BARSTE.COM and we will do our best to offer you the best possible solution and price.
In most cases we deliver the finished/ composed and ready to use product all over the world.

The first delivery option is a collection in person. If you wish, you can schedule the transport from our factory in Berlin to the desired address.

The second one is a door-to-door shipping (only for Europe). In this case we will be happy to assist you and clarify any questions during the transport period. In addition, this option includes helping you to set the product up.

The third delivery option is to help you through the process and find the best available transport option for you. Please make sure that the shipping address is correct, as we are unable to redirect orders once they are on their way to you. We will also provide you all the contact details of the transportation company so you can contact them directly. If you choose to select the transportation company by yourself we will not take any responsibility once the transportation company of your choice handles the product.
In case of a customized piece once we start production it cannot be altered. For standard pieces it depends on the case. Please contact our Customer Service at CS@BARSTE.COM with your concerns. We will contact you as soon as possible.
Your order will be shipped once the production is complete and you have made the full payment. The delivery time depends on the shipping options you choose and on your location.
RETURNS & EXCHANGE
Please contact our Customer Service to receive written consent for a return or exchange from BARSTE DESIGN. For authorized return we will provide all the information needed. However, unauthorized returns will be refused at the customer’s expense.
Our furniture are hand-made pieces and we check every single detail before we send the finished item. Your order leaves our factory in perfect condition and perfectly packed. We are not responsible for loss or damage upon delivery. However, our transport company guarantees a proper insurance. (If you chose our third delivery option of choosing your own transport company, please verify with the company that they offer insurance.) We provide you all the contact details of the transportation company. If a visible or concealed damage occurs in transit, please contact them immediately. Any damage should also be communicated to BARSTE DESIGN during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to our Customer Service at CS@BARSTE.COM.
Yes, we offer a repair service if the product gets damaged when used correctly. Please note that our furniture are real masterpieces with carved wood elements. They should be maintained indoors, in the proper humidity and in the most suitable conditions. Our warranty is attached to every order.
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